Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity.)

Revocation instructions

Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The cancellation period is one month from day

- on which you or a third party named by you who is not the carrier took possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered or become;

- on which you or a third party named by you who is not the carrier took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately ;

- on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces ;

- on which you or a third party designated by you, who is not the carrier, took possession of the first goods, if goods are delivered as part of an order for regular delivery over a specified period of time.

In order to exercise your right of withdrawal, you must send us (Seterus GmbH, Deichstrasse 36, 20459 Hamburg, telephone number: 040-8221746000, e-mail address: info@wildfang.pet) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract send it back or hand it over to us or to Wildfang Petcare GmbH, Dr.- Raber- Str. 10, 19230 Hagenow . The deadline is met if you send back the goods before the deadline of 14 days.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would quickly expire;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence; - for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- To Seterus GmbH, Deichstrasse 36, 20459 Hamburg, e-mail address: info@wildfang.pet :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notification is on paper)
- Date

(*) Delete where not applicable.


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